A charge can be partially or fully refunded six months after the original transaction date.*
In order to process a refund within CPACharge, click on the Refund button in the left menu.
Search for the transaction using either the client's name, invoice number, or date range.
All transactions that meet the search criteria will be returned. Click on the transaction you would like to refund.
A modal will appear on screen where the refund can be submitted. Enter the amount to refund and click Submit Refund.
Once you type in the dollar amount and an applicable reference or description simply click the Submit Refund button.
*If it has been more than six months or If you need to issue a refund to a different card not associated with the original transaction, please contact support.