Refund Guidelines
Time Limit: Refunds can be processed up to 180 days after the original transaction date.
Partial Refunds: You have the flexibility to refund the full amount or just a portion of the original charge.- Processing Fees: Refunds do not negate any processing fees charged on the original transaction, and a small transaction fee may apply for issuing refunds.
Exceptions: If you need to refund a transaction older than 180 days or issue funds to a different card, please contact our support team for assistance.- Expired or Inactive Cards: Refunds issued to expired or inactive cards are typically redirected to the associated bank account within 5 business days, provided the account is still active.
In order to process a refund within CPACharge, click on the Refund button in the left menu. Search for the transaction using either the client's name, invoice number, or date range. If the transaction exceeds 180 days, the system will not allow an online refund. Instead, you must issue an offline refund by returning the funds using a check.
All transactions that meet the search criteria will be returned. Click on the transaction you would like to refund.
A modal will appear on screen where the refund can be submitted. Enter the amount to refund and click Submit Refund.
Once you type in the dollar amount and an applicable reference or description simply click the Submit Refund button.
Please Note: If the refund involves an expired card, the funds are usually routed to the bank account linked with that card. However, if the client has a new bank account or does not claim the funds, the refund may be returned to your business, requiring alternative payment methods such as a check.