A charge can be partially or fully refunded six months after the original transaction date.*
​
In order to process a refund within CPACharge, click on the Refund button in the left menu.
​
Search for the transaction using either the client's name, invoice number, or date range.

​
​
​
All transactions that meet the search criteria will be returned. Click on the transaction you would like to refund.
​
​
​

A modal will appear on screen where the refund can be submitted. Enter the amount to refund and click Submit Refund.
​
​
​

​
​
​
Once you type in the dollar amount and an applicable reference or description simply click the Submit Refund button.

*If it has been more than six months or If you need to issue a refund to a different card not associated with the original transaction, please contact support.